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Billing Information
Q. What if I have a question
about a charge on my account? A. You may reach us by one of
the following methods:
Customer Service is available Monday-Friday 10AM-8PM, Eastern Time. Additionally, you may reach us via our Live Person Chat client. 
Q. What forms of payment do you
accept? A. We accept several forms of
payment, including but not limited to credit cards. You
will be presented with these options during the checkout
process.
Q. How will the charge appear
on my Credit Card Statement? A. The transaction will show
as WMM Holdings, LLC on your bank statement.
Q. Why is my credit
card/account being declined? A. We use a third party to
process transactions and therefore do not have access to
the specifics that caused your transaction to be declined.
One of the most common reasons for a declined transaction
is due to not entering a billing address that matches the
billing address that your financial institution has on
record. Please contact your financial institution directly
for any explanation that you may require or try an
alternate form of payment.
Q. Are my credit card
transactions secure? A. Yes. We use industry-
standard TLS encryption to safeguard your payment
information during transmission. All transactions are
processed through PCI-compliant payment partners, and we do
not store your full credit card details on our systems. Your
data is handled according to current security best
practices.
Q. What is your refund policy?
A. Refunds are issued on a
case-by-case basis depending upon the nature of the refund
request. If you are generally dissatisfied with your
purchase, we are authorized to provide alternate means of
satisfying your purchase up to and including product
substitutions and refunds. If you purchase a comprehensive
package of Pay Per view Minutes (PPM) and you have used a
majority of them, these situations will require managerial
input prior to the approval of any refunds. In the event
you experience difficulty while attempting playback of any
of your purchased products, it is highly recommended that
you contact our offices immediately for best effort
customer satisfaction. All refunds and substitutions are
subject to managerial review.
If you are unsatisfied with our service or are experiencing unresolved technical difficulties; you may reach us by one of the following methods: Customer Service is available Monday-Friday, 10AM-8PM
Eastern Time. Additionally, you may reach us via our Live
Person Chat client.
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